Delivery & Returns

The postage rate on all orders within the UK is £3.99. 

For orders outside the UK please contact me for shipping information.

All orders will be despatched within 1-2 working days. I use Royal Mail and your parcel will typically be received 2-3 working days after despatch.

Ruth Romano does not accept any liability whatsoever for delayed delivery caused by any third party.

If you change your mind about your products you must contact me within 7 days of receipt.

Due to the nature of my products I am only able to accept returned goods that are unused and in a saleable condition. The original post and packaging costs will not be refundable. I will ask you to return the items safely at your expense. If I receive incomplete, damaged or used items I may make reductions to the amount I refund to you.

I take great care to ensure that your parcel arrives safely; however, some things are out of my control.

If your parcel has arrived damaged, you must contact me within 7 days of receipt.

I will ask you to return the goods and damaged packaging in order for me to investigate further. A refund for the return postage will only be given if you have had my consent to return the goods.

Your rights to return goods are protected under the Distance Selling Regulations.